Press Release

NorthLakes Community Clinic (NLCC) is now providing free Covid-19 information to all individuals in the communities we serve. To access this service, please visit https://northlakesclinic.org/covid-19-community-resource/ and fill out the online form so that we can get your request to the appropriate source.

“This resource is our way of getting additional information about Covid-19 into the communities we serve to do our part to flatten the curve,” says Reba Rice, CEO of NorthLakes Community Clinic. “This is not a crisis line or a replacement for 911 of the United Way hotline at 211, but instead a service that will complement existing resources.”

The form requests some basic information such as name, location, best time and way to contact someone, and then an opportunity for folks to specify what they need assistance with. Some examples of things NLCC can help with include:

  • How to get what you need while practicing social distancing.
  • Connect to a Behavioral Health therapist for some tips on managing anxiety, stress or other factors that are a result of the pandemic.
  • Guidance on staying well, overall self-care, and wellness tips during social isolation.
  • Finding access to food for children, during COVID-19 school closures.
  • How to navigate insurance coverage with a job loss due to COVID-19.
  • Hand-washing and other hygiene.
  • Helping to identify resources for people in unsafe living conditions.
  • Connect to primary care at NorthLakes Community Clinic.

Requests will be reviewed between 8 am – 5 pm and then funneled to the appropriate staff person to respond. Depending on the nature of the request, it could take anywhere from a few hours to a day or two to respond. There is a team of community health workers, behavioral health therapists, patient service representatives, patient financial advocates and certified application counselors who will be responding. This resource is temporary and in direct response to Covid-19. Again, this is a community resource and should not replace your relationship with your healthcare provider or existing community tools.

If you do not have access to a computer but would like assistance, please call any of our clinics and we will do our best to assist you in filling out the request over the phone.


NorthLakes Community Clinic is a regional Community Health Center, with clinic locations in Ashland, Birchwood, Hayward, Hurley, Iron River, Lakewood, Minong, Oconto, Park Falls, Turtle Lake, Washburn and White Lake.  We are a 501(c)3 non-profit organization managed by a patient majority board of directors. Services we offer include: medical, chiropractic, dental, behavioral health counseling including substance use disorder and recovery services, optometry, psychiatric services, pediatric speech and occupational therapy, physical therapy and prescriptions for patients.

NorthLakes Community Clinic provides care to individuals with Medicaid and Medicare, those without insurance, and also those with private health insurance. We also provide a Sliding Fee Scale available for patients who qualify. For more information, please visit: nlccwi.org.


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