Spooner Health is pleased to announce it has been named a 2018 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above of performance in Employee Engagement.
The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.
In 2009, Spooner Health partnered with Studer Group, an outcomes-based healthcare consulting firm, to begin their Commitment to Excellence journey. Since then, Spooner Health has created a culture of service excellence throughout all aspects of the organization. Additionally, Spooner Health empowers managers and employees alike to connect to worthwhile work and develop professionally through leadership and employee development days. This evidence-based leadership model also encourages regular rounding with managers and employees, True Colors® training to all employees, and a culture of respect and trust.
"We are proud to partner with Spooner Health to support their mission to provide safe, high-quality, patient-centered care.” said Patrick T. Ryan, CEO of Press Ganey. “They are truly dedicated to delivering exceptional care in the communities they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this.”
According to Mike Schafer, Spooner Health CEO, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience. “This award truly honors the work our managers and employees have put in to upholding Spooner Health’s Standards of Excellence. Because of those standards, people want to work for our organization and that is what is continuously reflected in our employee engagement surveys.”
Spooner Health is a 20-bed critical access hospital with a wide range of services from emergency and inpatient care to outpatient therapy, surgery and diagnostic imaging. Spooner Health is dedicated to providing high quality healthcare with excellent service.
About Press Ganey
Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.