MADISON - Starting Dec. 17, 2018 campers booking a campsite at Wisconsin State Park System properties will be using a new, improved - and less expensive - reservation system.
The Wisconsin Department of Natural Resources is contracting with a new provider, Camis USA, Inc., that was awarded the reservation contract through a competitive bidding process. Camis USA currently operates reservation systems for Michigan, Maryland and Washington state parks. All reservations that have already been booked through Reserve America will automatically be transferred to the new system.
Prior to Nov. 30 customers should make sure their email and postal addresses and phone numbers are up to date in the existing Reserve America system. All that information will be transferred to the new reservation system.
There will be down time from Dec. 1 to Dec. 16. to allow for existing reservations to be transferred to the new system. No reservations can be booked during this time. Prior to Dec. 17 customers will be able to log into the new system through the DNR website and set up their accounts and view their current reservations. Campers who have used Reserve America in the past to make reservations only need to set up accounts in the new system to begin making reservations with Camis USA.
Under the new system it will cost users $7.75 to make a reservation, compared to the current price of $9.65. Customers can also expect many enhancements when making reservations, including a better search function for campsites, and a mobile-friendly website that makes it easier than ever to make a reservation from a phone or tablet. The new system will also accommodate reservations for shelters and amphitheaters.
Campers can make reservations for sites up to 11 months in advance of their arrival, either online or by phone. The reservation phone number (1-888-947-2757) and access to the online reservation system through the DNR website will remain the same. Camis USA is in the process of opening a Wisconsin call center in Kenosha that will employ between 12 and 15 operators depending on the season.